Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on overseeing product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the successful candidate to manage and improve support processes for a large-scale digital payments product.
The role involves working closely with cross-functional teams to identify support issues, drive resolution strategies, and ensure a seamless experience for Google Pay users across India. The candidate will be expected to analyse support trends, escalate product-level concerns, and collaborate with engineering and product teams to implement lasting fixes.
Key responsibilities and requirements for this role include:
- Managing end-to-end product support operations for Google Pay India
- Partnering with product, engineering, and operations teams to resolve user-facing issues
- Analysing support data to surface insights and drive product improvements
- Leading and coordinating support initiatives across internal and external stakeholders
This is an opportunity to contribute meaningfully to a widely used fintech platform while working within a globally recognised technology organisation.