Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits within Google's payments division and is focused on delivering high-quality support experiences for users and partners of the Google Pay platform in India.
The successful candidate will be responsible for overseeing product support functions, identifying operational gaps, and working cross-functionally with product, engineering, and operations teams to resolve issues and improve support outcomes at scale.
Key responsibilities and expectations for this role include:
- Managing end-to-end product support operations for Google Pay India
- Collaborating with internal stakeholders to surface and address product pain points
- Driving continuous improvement in support processes, tools, and metrics
- Acting as a liaison between support teams and product or engineering functions
This is an opportunity to work on a high-impact consumer product used by millions across India, within a globally recognised technology organisation.