Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager for Google Pay India to join its team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with a focus on ensuring users of Google Pay in India receive effective, timely support.
The successful candidate will be responsible for overseeing support operations, identifying pain points in the user journey, and collaborating with cross-functional teams to drive improvements in product support quality and efficiency.
- Manage end-to-end product support processes for Google Pay India
- Work closely with product, engineering, and operations teams to resolve systemic issues
- Analyse support data and user feedback to identify trends and recommend solutions
- Drive initiatives that improve the overall support experience for Google Pay users
This is an opportunity to play a meaningful role in shaping the support experience for millions of digital payments users across India, working within a globally recognised technology organisation.