Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking an experienced Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, playing a key role in ensuring users and partners receive effective, timely support across the platform.
The successful candidate will be responsible for overseeing support strategies, identifying product pain points through support data, and collaborating cross-functionally with product, engineering, and operations teams to drive resolution and continuous improvement.
- Manage end-to-end product support operations for Google Pay India
- Analyse support trends and user feedback to surface actionable product insights
- Partner with internal teams to resolve systemic issues and improve the user experience
- Define and track key support metrics and performance benchmarks
This is an opportunity to contribute meaningfully to a high-impact fintech product used by millions of Indians, within a globally recognised technology organisation committed to innovation and inclusion.