Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking an experienced Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with responsibility for ensuring users and partners receive effective, high-quality support across the platform.
The successful candidate will work closely with cross-functional teams — including product, engineering, and operations — to identify support gaps, drive process improvements, and deliver scalable solutions that enhance the overall user experience on Google Pay India.
- Oversee end-to-end product support operations for Google Pay India
- Collaborate with product and engineering teams to resolve systemic issues
- Analyse support data to surface insights and prioritise improvements
- Develop and refine support workflows, documentation, and escalation processes
This is an opportunity to play a meaningful role in shaping the support experience for millions of users on a widely used digital payments platform in India.