Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing product support operations for one of India's leading digital payment platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the successful candidate to oversee support strategies for a widely used digital payments product in the Indian market.
In this role, the individual will be responsible for managing end-to-end product support operations, identifying pain points in the user journey, and collaborating with cross-functional teams to drive improvements that enhance customer satisfaction.
- Drive support strategy and operations for Google Pay India
- Partner with product, engineering, and operations teams to resolve systemic issues
- Analyse support data to surface actionable insights and reduce user friction
- Lead and mentor support teams while maintaining high service quality standards
This is an opportunity to work on a high-impact product that serves millions of users across India, within a globally recognised technology organisation known for its collaborative and innovation-driven culture.