Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. The role focuses on overseeing product support operations for one of India's leading digital payments platforms.
About the role
This is an opportunity to join the Google Pay India team as a Product Support Manager, based out of Hyderabad, Telangana. The position sits within Google's payments division and involves managing support functions tied directly to the Google Pay product in the Indian market.
The role requires a professional who can bridge the gap between product teams and end-user support, ensuring that customer issues are resolved efficiently and that feedback loops inform product improvements. The ideal candidate will bring strong analytical and communication skills alongside a deep understanding of digital payments or fintech ecosystems.
- Manage and optimise product support processes for Google Pay India
- Collaborate cross-functionally with product, engineering, and operations teams
- Drive resolution strategies for escalated support issues
- Leverage data and user feedback to recommend product enhancements
This position is based in Hyderabad, Telangana, India and is offered by one of the world's leading technology companies. Candidates with a background in product support management, digital payments, or related fields are encouraged to apply.