Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits within Google's payments division and is focused on delivering high-quality support experiences for users and partners of Google Pay in India.
The successful candidate will be responsible for overseeing product support functions, identifying operational gaps, and working cross-functionally with product, engineering, and operations teams to resolve issues and improve support quality at scale.
Key responsibilities and expectations for this role include:
- Managing end-to-end product support operations for Google Pay India
- Collaborating with internal stakeholders to address product and user experience issues
- Driving process improvements to enhance support efficiency and customer satisfaction
- Analysing support trends and translating insights into actionable recommendations for product teams
This is an opportunity to work at the intersection of product management and customer operations within a globally recognised technology organisation, contributing directly to the growth and reliability of digital payments in India.