Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on leading product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the successful candidate to oversee support strategies for a large-scale digital payments product used across India.
In this role, the candidate will be responsible for managing and improving the end-to-end support experience for Google Pay users in India. This includes collaborating with cross-functional teams such as product, engineering, and operations to identify pain points, drive resolution processes, and ensure a high standard of user satisfaction.
- Lead product support operations for Google Pay India
- Partner with product and engineering teams to resolve user-facing issues
- Develop and implement scalable support frameworks and workflows
- Analyse support data to surface insights and drive continuous improvement
This is an opportunity to work within a globally recognised technology organisation on a product that has significant impact on digital financial inclusion in India. Candidates with a strong background in product support management, particularly within fintech or consumer technology, are encouraged to apply.