Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. The role focuses on managing product support operations for one of India's leading digital payments platforms.
About the role
This is an opportunity to join the Google Pay India team as a Product Support Manager, based out of Hyderabad, Telangana. The position sits within Google's payments division and involves overseeing support functions tied directly to the Google Pay product for the Indian market.
The successful candidate will be responsible for managing product support processes, ensuring users and stakeholders receive timely, effective assistance, and working cross-functionally to resolve product-related issues at scale. The role demands a strong understanding of digital payments ecosystems and a customer-first mindset.
Key focus areas include:
- Managing end-to-end product support operations for Google Pay India
- Collaborating with product, engineering, and operations teams to address support challenges
- Driving improvements in support quality, efficiency, and user satisfaction
- Analysing support trends to surface actionable insights for product teams
This role is well-suited for professionals with experience in product support or operations management within the fintech or technology sector, who are looking to contribute to a high-impact payments product serving millions of users across India.