Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager for Google Pay India to join their team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with a focus on ensuring that support operations for Google Pay India run smoothly and efficiently.
The successful candidate will be responsible for overseeing product support strategies, identifying pain points in the user journey, and collaborating with cross-functional teams to drive resolution and continuous improvement. A strong understanding of digital payments and customer support ecosystems will be essential in this role.
- Manage end-to-end product support operations for Google Pay India
- Work closely with product, engineering, and operations teams to resolve support issues
- Analyse support trends and translate insights into actionable improvements
- Drive initiatives that enhance the overall user support experience
This is an opportunity to contribute meaningfully to a widely used payments platform and work within a globally recognised organisation. Candidates with relevant experience in product support management, particularly within fintech or consumer technology, are encouraged to apply.