Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking an experienced Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the candidate to oversee support strategies for Google Pay's India operations.
The role involves working closely with cross-functional teams to identify product issues, drive resolution processes, and ensure a seamless support experience for Google Pay users across India. The ideal candidate will bring a strong understanding of digital payments, customer support frameworks, and stakeholder management.
- Manage and optimise product support operations for Google Pay India
- Collaborate with product, engineering, and operations teams to resolve user-facing issues
- Develop and track support metrics to improve overall service quality
- Drive initiatives that enhance the end-user experience on the platform
This is an opportunity to contribute to a high-impact payments product that serves millions of users in India, working within one of the world's most recognised technology organisations.