Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking an experienced Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the successful candidate to oversee support strategies that directly impact millions of users across India.
In this role, the candidate will be responsible for managing product support operations, identifying pain points in the user journey, and collaborating cross-functionally with product, engineering, and operations teams to drive resolution and continuous improvement.
- Lead and manage product support functions for Google Pay India
- Collaborate with product and engineering teams to resolve user-facing issues
- Analyse support trends and translate insights into actionable improvements
- Drive operational excellence across support channels
This is an opportunity to work within a globally recognised technology organisation on a product that plays a significant role in India's digital payments ecosystem. Candidates with a strong background in product support management and a deep understanding of fintech or consumer technology are encouraged to apply.