Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on overseeing product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with a focus on ensuring seamless support delivery for users of the Google Pay platform in India.
The successful candidate will be responsible for managing support operations, identifying product pain points through user feedback, and collaborating cross-functionally with product, engineering, and operations teams to drive continuous improvements in the support experience.
Key responsibilities and expectations include:
- Leading and coordinating product support initiatives for Google Pay India
- Analysing support trends and user feedback to surface actionable insights for product teams
- Working closely with internal stakeholders to resolve escalations and improve support processes
- Driving operational efficiency and quality across support channels
This is an opportunity to work on a high-impact product that serves millions of users across India, within a globally recognised organisation committed to innovation in digital payments.