Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the candidate to oversee support strategies for a widely used digital payments product in the Indian market.
The role involves collaborating closely with product, engineering, and operations teams to identify support gaps, drive issue resolution, and improve the overall user experience for Google Pay customers across India.
- Manage end-to-end product support operations for Google Pay India
- Work cross-functionally with product and engineering teams to resolve user-facing issues
- Develop and implement support strategies tailored to the Indian payments ecosystem
- Monitor support metrics and drive continuous improvement initiatives
This is an opportunity to work within a high-impact team at a global technology company, contributing directly to the growth and reliability of a leading digital payments platform in India.