Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. The role focuses on managing product support operations for one of India's leading digital payments platforms.
About the role
This is an opportunity to join the Google Pay India team as a Product Support Manager, based out of Hyderabad, Telangana. The role sits within Google's payments division and is focused on delivering high-quality support experiences for users and partners of Google Pay in India.
The successful candidate will be responsible for overseeing product support functions, working cross-functionally with product, engineering, and operations teams to resolve issues, improve support processes, and ensure customer satisfaction at scale.
- Manage end-to-end product support operations for Google Pay India
- Collaborate with internal teams to identify and address product pain points
- Drive continuous improvement in support workflows and escalation processes
- Act as a key liaison between user-facing support teams and product development
This position is suited to a professional with a strong background in product support or operations management, ideally within the fintech or technology sector, who is comfortable working in a fast-paced, high-impact environment.