Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with responsibility for overseeing support functions tied to Google Pay's India operations.
The role involves working closely with cross-functional teams to identify support issues, drive resolution processes, and ensure a high-quality experience for Google Pay users across India. The ideal candidate will bring strong analytical thinking and a deep understanding of product support workflows in a fast-paced environment.
Key responsibilities and expectations include:
- Managing end-to-end product support operations for Google Pay India
- Collaborating with product, engineering, and operations teams to resolve user-facing issues
- Analysing support trends to surface insights and recommend product or process improvements
- Leading and coordinating support initiatives to maintain service quality at scale
This is an opportunity to contribute meaningfully to a widely used digital payments product while working within one of the world's leading technology organisations.