Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on leading product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager for Google Pay India to join its team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the successful candidate to oversee support strategies for Google Pay's India operations.
The role involves working closely with cross-functional teams to identify support gaps, drive resolution processes, and ensure a seamless experience for Google Pay users across the country. The manager will be expected to analyse support trends, translate user feedback into actionable product insights, and collaborate with engineering and product teams to resolve systemic issues.
Key responsibilities include:
- Managing and improving product support workflows for Google Pay India
- Acting as a liaison between support operations and product or engineering teams
- Monitoring support metrics and driving continuous improvement initiatives
- Ensuring compliance with relevant regulatory and operational standards in the Indian payments ecosystem
This is an opportunity to work within a globally recognised technology organisation on a product that serves millions of users across India. Candidates with a strong background in product support management, digital payments, or fintech operations are encouraged to apply.