Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. The role focuses on overseeing product support operations for one of India's leading digital payments platforms.
About the role
This position is part of Google's operations team supporting Google Pay India, a widely used digital payments product. The Product Support Manager will be responsible for managing and improving the support experience for users and partners of the platform.
The role involves working closely with cross-functional teams — including product, engineering, and operations — to identify support issues, drive resolution, and ensure a high standard of customer experience. The manager will be expected to analyse support trends and translate findings into actionable improvements.
Key responsibilities include:
- Leading and coordinating product support teams and workflows for Google Pay India
- Collaborating with product and engineering teams to address systemic issues
- Monitoring support metrics and driving continuous improvement initiatives
- Serving as an escalation point for complex or high-impact support cases
This is an on-site role based in Hyderabad, Telangana, and is suited to professionals with a strong background in product support management, preferably within the fintech or payments industry.