Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits within Google's payments division and is responsible for overseeing support functions tied directly to the Google Pay product experience in the Indian market.
The role involves working closely with cross-functional teams to identify support gaps, drive resolution strategies, and ensure a high-quality experience for Google Pay users across India. The successful candidate will be expected to manage support workflows, analyse product feedback, and collaborate with engineering and product teams to address recurring issues at scale.
Key responsibilities include:
- Managing end-to-end product support operations for Google Pay India
- Partnering with product and engineering teams to resolve user-facing issues
- Analysing support data to identify trends and drive continuous improvement
- Leading and coordinating support teams to meet quality and efficiency benchmarks
This is an opportunity to play a meaningful role in shaping the support experience for millions of Google Pay users in India, working within a globally recognised organisation committed to innovation in digital payments.