Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on managing and improving product support operations for one of India's leading digital payments platforms.
About the role
Google is seeking an experienced Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, with a focus on ensuring users and partners receive effective, scalable support across the Google Pay ecosystem in India.
The successful candidate will be responsible for overseeing support operations, identifying product pain points through support data, and collaborating cross-functionally with product, engineering, and operations teams to drive continuous improvements. A strong understanding of digital payments and the ability to translate user issues into actionable product insights will be central to this role.
- Manage end-to-end product support processes for Google Pay India
- Analyse support trends and escalate systemic issues to relevant product and engineering stakeholders
- Collaborate with cross-functional teams to improve user experience and reduce support volume
- Define and monitor key support metrics and service quality benchmarks
This is an opportunity to contribute meaningfully to a high-impact fintech product that serves millions of users across India, working within a globally recognised technology organisation.