Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on overseeing product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the successful candidate to manage and improve support operations for a large-scale digital payments product.
The role involves working closely with cross-functional teams to identify support trends, resolve escalated issues, and drive improvements in the overall user experience. The ideal candidate will bring a strong understanding of product support frameworks and the ability to translate user feedback into actionable insights for product and engineering teams.
- Location: Hyderabad, Telangana, India
- Function: Product Support / Operations
- Product Area: Google Pay India
Candidates with experience in payments, fintech, or consumer technology support environments are encouraged to apply. Strong communication, analytical thinking, and stakeholder management skills are essential for success in this role.