Product Support Manager – Google Pay India
Google is hiring a Product Support Manager for Google Pay India, based in Hyderabad, Telangana. This role focuses on overseeing product support operations for one of India's leading digital payments platforms.
About the role
The employer is seeking a Product Support Manager to join the Google Pay India team in Hyderabad, Telangana. This position sits at the intersection of product and customer experience, requiring the successful candidate to manage and improve support functions for a large-scale digital payments product.
The role involves collaborating closely with product, engineering, and operations teams to identify support issues, drive resolution strategies, and ensure a high-quality experience for Google Pay users across India.
Key responsibilities and requirements include:
- Managing end-to-end product support operations for Google Pay India
- Working cross-functionally with product and engineering teams to resolve user-facing issues
- Analysing support trends and translating insights into actionable product improvements
- Leading and developing a support team in a fast-paced, high-growth environment
This is an opportunity to play a meaningful role in shaping the support experience for millions of digital payments users in India, within a globally recognised technology organisation.