Product Support Consultant – Ads Billing
Google is hiring a Product Support Consultant specialising in Ads Billing at its Hyderabad office. The role involves supporting advertisers with billing-related queries and product issues.
About the role
This is an opportunity to join Google's support organisation as a Product Support Consultant – Ads Billing, based in Hyderabad, Telangana. The position sits within a team dedicated to helping advertisers resolve billing concerns and navigate Google's advertising products.
The successful candidate will be responsible for handling billing-related support cases, diagnosing issues, and delivering clear, accurate resolutions to advertisers. Strong communication skills and a methodical approach to problem-solving are essential in this client-facing role.
Key responsibilities and expectations include:
- Providing product support for Google Ads billing queries
- Investigating and resolving advertiser billing issues in a timely manner
- Collaborating with internal teams to escalate and address complex cases
- Maintaining a high standard of customer satisfaction throughout each interaction
Candidates with a background in customer support, billing operations, or digital advertising will be well-suited to this role. This position offers the chance to work within one of the world's leading technology companies and develop deep expertise in Google's advertising ecosystem.