Product Support Consultant – Ads Billing
Google is hiring a Product Support Consultant for its Ads Billing team in Hyderabad, Telangana. The role involves supporting advertisers with billing-related queries and product issues.
About the role
This is an opportunity to join Google's support operations team in Hyderabad as a Product Support Consultant – Ads Billing. The successful candidate will work within a team dedicated to resolving billing concerns and product-related issues for Google Ads customers.
The role centres on providing high-quality support to advertisers, diagnosing billing discrepancies, and ensuring a smooth experience across Google's advertising products. Strong communication skills and an ability to work through complex account issues are essential to success in this position.
Key responsibilities and requirements include:
- Handling advertiser queries related to Ads billing and payments
- Investigating and resolving product support issues in a timely manner
- Collaborating with internal teams to escalate and address complex cases
- Maintaining a thorough understanding of Google Ads billing workflows and policies
This position is based in Hyderabad, Telangana, and is part of Google's broader customer and product support function.