Product Manager – Customer Support API Platform
HP is hiring a Product Manager to lead the strategy and development of its Customer Support API Platform in Bengaluru. The role focuses on defining product vision, driving cross-functional execution, and improving customer support experiences through APIs.
About the role
HP is looking for an experienced Product Manager to own the roadmap and delivery of its Customer Support API Platform based out of Bengaluru, Karnataka. This is a strategic role that sits at the intersection of technology, customer experience, and business operations.
The selected candidate will be responsible for defining the product vision and strategy for the API platform that powers HP's customer support ecosystem. This includes gathering requirements from internal stakeholders, prioritising features, and working closely with engineering, design, and operations teams to deliver high-quality platform capabilities.
Key responsibilities include:
- Owning the end-to-end product lifecycle for the Customer Support API Platform
- Collaborating with cross-functional teams to translate business needs into clear product requirements
- Defining and tracking key performance indicators to measure platform success
- Identifying opportunities to improve customer support workflows through scalable API solutions
- Engaging with internal and external stakeholders to align on priorities and roadmap
The ideal candidate brings a strong background in product management, a solid understanding of API-based platforms, and a passion for building products that enhance customer experience at scale.