Process Trainee – International Technical Chat Support
An entry-level opportunity for a Process Trainee to handle international technical support queries via chat. The role is based in Bangalore City, Bengaluru, Karnataka.
About the role
This position is suited for candidates looking to begin their career in international technical support. As a Process Trainee, the selected candidate will be responsible for handling technical queries from international customers through a chat-based support channel.
The role involves resolving technical issues efficiently, maintaining a high standard of written communication, and ensuring customer satisfaction across every interaction. Candidates are expected to demonstrate strong problem-solving abilities and a good command of written English.
Key Responsibilities:
- Handle inbound technical support queries from international customers via chat
- Diagnose and resolve technical issues in a timely and professional manner
- Maintain accurate records of customer interactions and resolutions
- Collaborate with team members and escalate complex issues when necessary
This is an excellent stepping stone for freshers or early-career professionals who wish to build expertise in international technical support processes within a structured training environment.