Oracle Utility Customer Care and Billing

About the Role

We are seeking a highly skilled and motivated Oracle Utility Customer Care and Billing (CC&B) Consultant to join our growing technology team in India. In this role, you will be responsible for implementing, configuring, and supporting Oracle Utilities CC&B solutions for clients across the energy, water, and gas utility sectors. You will work closely with cross-functional teams, business stakeholders, and technical architects to deliver robust billing and customer management solutions that drive operational excellence. This is an exciting opportunity for professionals who are passionate about utility technology and eager to make a meaningful impact in a fast-paced, client-focused environment.

Key Responsibilities

• Design, configure, and implement Oracle Utilities CC&B modules including customer information, billing, payment processing, and meter data management to meet client-specific business requirements.
• Collaborate with business analysts and stakeholders to gather functional requirements and translate them into effective technical solutions within the Oracle CC&B framework.
• Develop and customize application components using Java, Groovy scripting, and Oracle CC&B framework tools to extend platform capabilities and address unique client needs.
• Perform system integration activities by designing and implementing interfaces between Oracle CC&B and third-party systems such as ERP platforms, GIS systems, and meter data management solutions.
• Conduct thorough unit testing, system integration testing, and support user acceptance testing (UAT) to ensure high-quality, defect-free deployments across all project phases.
• Provide ongoing production support, troubleshoot complex system issues, and implement timely resolutions to minimize business disruption and maintain service level agreements.
• Prepare and maintain comprehensive technical documentation including functional specifications, design documents, test plans, and deployment guides.
• Mentor junior team members and contribute to internal knowledge-sharing initiatives to strengthen the overall competency of the Oracle Utilities practice.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field from a recognized university.
• Minimum of 3 to 7 years of hands-on experience with Oracle Utilities Customer Care and Billing (CC&B) implementation, configuration, and support across multiple project lifecycles.
• Strong proficiency in Oracle CC&B architecture, including business objects, business services, service scripts, algorithms, and portal configuration.
• Working knowledge of SQL, PL/SQL, Java, and XML with the ability to write and debug complex queries and application code within the CC&B environment.
• Demonstrated experience in end-to-end utility billing processes, including rate configuration, bill calculation, payment handling, and collections management.
• Excellent communication and interpersonal skills with the ability to effectively engage clients, manage expectations, and present solutions to both technical and non-technical audiences.
• Oracle Utilities CC&B certification or equivalent professional credentials are strongly preferred.

Benefits

• Competitive compensation package with performance-based incentives and annual salary reviews aligned with industry benchmarks.
• Comprehensive health insurance coverage for employees and immediate family members, including medical, dental, and wellness benefits.
• Opportunities for continuous professional development through Oracle certification programs, industry conferences, and sponsored training initiatives.
• Flexible work arrangements including hybrid and remote working options to support a healthy work-life balance.
• A collaborative and inclusive workplace culture that values innovation, diversity, and employee well-being, with structured career growth pathways within the organization.