Oracle Utility Customer Care and Billing

About the Role

We are seeking a highly skilled and experienced Oracle Utility Customer Care and Billing (CC&B) Consultant to join our growing technology team in India. In this role, you will be responsible for implementing, configuring, and supporting Oracle Utilities CC&B solutions for our utility sector clients across energy, water, and gas industries. You will work closely with cross-functional teams, business stakeholders, and technical architects to deliver high-quality billing and customer management solutions. This is an excellent opportunity for a driven professional looking to make a significant impact within a dynamic and fast-paced consulting environment.

Key Responsibilities

• Design, configure, and implement Oracle Utilities CC&B modules including billing, payment processing, customer information management, and meter data management to meet client-specific business requirements.
• Collaborate with business analysts and client stakeholders to gather, document, and translate functional requirements into technical specifications and system configurations.
• Develop and customize CC&B application components using Java, SQL, and Oracle Utilities Application Framework (OUAF) to support unique business processes and workflows.
• Perform end-to-end system testing, integration testing, and user acceptance testing (UAT) to ensure the quality and accuracy of billing and customer care operations.
• Provide production support and troubleshooting for existing Oracle CC&B implementations, resolving critical issues related to billing cycles, rate configurations, and customer account management.
• Conduct data migration activities including data mapping, extraction, transformation, and loading (ETL) from legacy systems to Oracle CC&B platforms.
• Prepare comprehensive technical documentation including solution design documents, configuration guides, and user manuals to support knowledge transfer and project continuity.
• Mentor junior team members and participate in code reviews, ensuring adherence to best practices, coding standards, and project delivery timelines.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field from a recognized university.
• Minimum of 3 to 8 years of hands-on experience with Oracle Utilities CC&B implementation, configuration, and support across at least two full project life cycles.
• Strong proficiency in Oracle Utilities Application Framework (OUAF), Java, PL/SQL, XML, and related technologies used within the CC&B environment.
• Solid understanding of utility industry business processes including rate design, billing cycles, collections, meter reading, and customer service operations.
• Experience working with integration tools and middleware platforms such as Oracle SOA Suite, MuleSoft, or similar technologies for connecting CC&B with third-party systems.
• Excellent problem-solving skills with the ability to analyze complex technical issues and deliver effective, timely resolutions in a client-facing environment.
• Strong communication and interpersonal skills with the ability to work effectively in both onshore and offshore delivery models.

Benefits

• Competitive salary package with performance-based annual bonuses and merit increments aligned with industry standards in India.
• Comprehensive health and wellness benefits including medical insurance coverage for employees and their immediate family members.
• Access to continuous learning and development programs, including Oracle certification support, technical training, and leadership development initiatives.
• Flexible working arrangements including hybrid work options, generous paid time off, and a healthy work-life balance culture.
• Opportunity to work on global utility projects with exposure to international clients, cutting-edge technologies, and a collaborative multicultural team environment.