Non-Voice Customer Support Executive

The employer is looking for a Non-Voice Customer Support Executive to join their team in Kolkata, West Bengal. This position is suited to candidates who excel at written communication and are comfortable handling customer queries through non-voice channels such as email or chat.

The role involves addressing customer concerns promptly and professionally, ensuring high levels of satisfaction while adhering to established service standards. Candidates should be detail-oriented, responsive, and capable of managing multiple interactions efficiently.

Key responsibilities and expectations include:

• Handling customer queries and issues through non-voice channels (email, chat, or similar platforms)
• Providing accurate, timely, and professional written responses to customers
• Maintaining records of customer interactions and following up as required
• Collaborating with internal teams to resolve escalated concerns

This is an excellent opportunity for individuals seeking to build a career in customer support within a professional corporate environment in Kolkata.