Non-Voice Customer Support Executive

The employer is seeking a Non-Voice Customer Support Executive to join its team in Kolkata, West Bengal. This position is suited for candidates who excel at written communication and are looking to build a career in customer service operations.

In this role, the selected candidate will be responsible for addressing customer queries and concerns through non-voice channels such as email or chat. The focus will be on delivering prompt, accurate, and professional responses to ensure a high standard of customer satisfaction.

Key responsibilities may include:

• Responding to customer inquiries via written communication channels
• Resolving issues efficiently while maintaining quality standards
• Documenting interactions and escalating complex cases as required
• Collaborating with internal teams to ensure timely resolution of customer concerns

This is an excellent opportunity for individuals with strong written communication skills and a customer-first mindset who are looking to grow within a professional support environment in Kolkata.