Non-Voice Customer Support Executive
The employer is hiring a Non-Voice Customer Support Executive based in Kolkata, West Bengal. This role involves handling customer interactions through written channels rather than phone-based communication.
About the role
The employer is seeking a Non-Voice Customer Support Executive to join their team in Kolkata, West Bengal. This position is suited to candidates who excel at written communication and are comfortable managing customer queries through non-telephonic channels such as email or chat.
The selected candidate will be responsible for addressing customer concerns, resolving issues, and ensuring a high standard of service delivery through written correspondence. Attention to detail, prompt response times, and a customer-first approach are essential qualities for this role.
Key responsibilities include:
- Handling customer queries and complaints through non-voice channels
- Providing accurate and timely written responses to customers
- Maintaining records of customer interactions and resolutions
- Escalating unresolved issues to the appropriate teams as needed
Candidates based in or willing to work in Kolkata are encouraged to apply. This is an excellent opportunity to build a career in customer support within a globally recognised organisation.