Non-Voice Customer Support Executive

The employer is looking for a Non-Voice Customer Support Executive to join their team in Kolkata, West Bengal. This position is suited to candidates who are comfortable managing customer queries and concerns through non-verbal channels such as chat, email, or back-office processing.

The selected candidate will be responsible for delivering timely and accurate responses to customer communications, ensuring a high standard of service quality across all written interactions. Attention to detail, strong written communication skills, and a customer-first mindset are essential for success in this role.

Key responsibilities may include:

• Responding to customer queries via email, chat, or other non-voice platforms
• Resolving customer issues efficiently while adhering to defined service standards
• Maintaining accurate records of customer interactions and transactions
• Collaborating with internal teams to ensure prompt issue resolution

This is an opportunity to build a career in customer support within a structured and professional environment in Kolkata. Candidates with prior experience in non-voice customer service processes are encouraged to apply.