Non-Voice Customer Support Executive

The employer is looking for a Non-Voice Customer Support Executive to join their team in Kolkata, West Bengal. This position is suited for candidates who are comfortable managing customer queries and concerns through non-verbal communication channels such as chat, email, or ticketing systems.

The role requires strong written communication skills and the ability to resolve customer issues efficiently while maintaining a high standard of service quality. Candidates should be detail-oriented and capable of handling multiple interactions simultaneously in a fast-paced environment.

Key Responsibilities:

• Respond to customer queries through written channels such as email or live chat
• Resolve issues and escalate complex cases as appropriate
• Maintain accurate records of customer interactions
• Adhere to defined service quality and response time standards

This is an excellent opportunity for individuals looking to build a career in customer support within a structured and professional work environment in Kolkata.