Non-Voice Customer Support Executive

The employer is hiring for the position of Non-Voice Customer Support Executive at its Kolkata, West Bengal location. This is a customer-facing support role focused entirely on non-voice channels, meaning all interactions with customers are handled through written mediums such as chat or email rather than phone calls.

Candidates applying for this role are expected to possess strong written communication skills and the ability to resolve customer concerns efficiently and professionally. Attention to detail and a customer-first approach are essential qualities for success in this position.

Key Responsibilities:

• Handle customer queries and support requests through non-voice channels such as chat or email
• Provide accurate, timely, and professional responses to customer concerns
• Maintain records of customer interactions and follow up as required
• Adhere to quality standards and process guidelines

This opportunity is well-suited for individuals looking to build or advance a career in customer support within a structured and professional environment in Kolkata.