Non-Voice Customer Support Executive

The employer is seeking a Non-Voice Customer Support Executive to join their team in Kolkata, West Bengal. This position is suited for candidates who are comfortable managing customer queries and concerns through non-voice channels such as email, chat, or other written mediums.

The role requires strong written communication skills and the ability to resolve customer issues efficiently while maintaining a high standard of service quality. Candidates should be detail-oriented and capable of handling multiple interactions simultaneously in a fast-paced environment.

Key responsibilities may include:

• Responding to customer queries via email, chat, or similar non-voice platforms
• Ensuring timely and accurate resolution of customer concerns
• Maintaining records of customer interactions and follow-ups
• Collaborating with internal teams to escalate and resolve complex issues

This is an opportunity to build a career in customer support with a globally recognised organisation, working out of their Kolkata office.