Non-Voice Customer Support Executive
The employer is hiring a Non-Voice Customer Support Executive based in Kolkata, West Bengal. This role involves handling customer interactions through written channels rather than voice-based communication.
About the role
The employer is seeking a Non-Voice Customer Support Executive to join its team in Kolkata, West Bengal. This position is suited to candidates who are comfortable managing customer queries and concerns through non-voice channels such as chat or email.
The role requires strong written communication skills and the ability to address customer needs accurately and efficiently. Candidates should be detail-oriented and capable of maintaining a professional tone across all written interactions.
Key responsibilities may include:
- Responding to customer queries via chat, email, or other non-voice platforms
- Resolving issues promptly while adhering to quality and process guidelines
- Maintaining accurate records of customer interactions
This is an opportunity to build a career in customer support with a globally recognised organisation. Interested candidates based in or willing to relocate to Kolkata are encouraged to apply.