Non-Voice Customer Support Executive

The employer is looking for a Non-Voice Customer Support Executive to join their team in Kolkata, West Bengal. This position is suited to candidates who are comfortable managing customer queries and concerns through non-verbal communication channels such as chat, email, or ticketing systems.

The role requires strong written communication skills and the ability to resolve customer issues efficiently while maintaining a high standard of service. Candidates should be detail-oriented and capable of managing multiple interactions simultaneously in a fast-paced environment.

Key responsibilities may include:

• Responding to customer queries via chat, email, or other written platforms
• Resolving customer concerns in a timely and professional manner
• Maintaining accurate records of customer interactions
• Escalating unresolved issues to the appropriate teams when necessary

This is an excellent opportunity for candidates seeking a customer-facing support role in a structured corporate environment in Kolkata.