MIM Professional

The employer is currently hiring for a MIM (Major Incident Management) position based in Kolkata, West Bengal. This role is suited for professionals with relevant experience in incident management within an IT services environment.

The selected candidate will be responsible for managing major incidents, coordinating with cross-functional teams, and ensuring timely resolution to minimise business impact. Strong communication and analytical skills are essential for this role.

Key Responsibilities:

• Manage and coordinate major incidents from identification through to resolution
• Communicate effectively with stakeholders and technical teams during incident lifecycles
• Maintain accurate incident records and produce post-incident reports
• Drive continuous improvement in incident management processes

Candidates with a background in IT service management and familiarity with ITIL frameworks are encouraged to apply for this position in Kolkata.