Major Incident Management (MIM) Specialist
Tata Consultancy Services is hiring for a Major Incident Management (MIM) role based in Kolkata, West Bengal. Candidates with relevant ITSM and incident management experience are encouraged to apply.
About the role
Tata Consultancy Services (TCS) is looking to onboard a qualified professional for a Major Incident Management (MIM) position at its Kolkata, West Bengal location.
The role is focused on managing and coordinating major incidents within an IT service management framework, ensuring timely resolution, stakeholder communication, and post-incident review processes.
Key responsibilities typically associated with this role include:
- Owning and driving the end-to-end major incident management process
- Coordinating with technical teams and stakeholders to minimise service disruption
- Ensuring adherence to ITSM processes and SLA commitments
- Conducting post-incident reviews and root cause analysis documentation
Interested candidates with a background in IT service management and incident handling are encouraged to apply for this opportunity with one of India's leading IT services organisations.