Location Investigation Manager
A leading financial services conglomerate is seeking a Location Investigation Manager based in Maharashtra, India, to lead and manage field-level location tracing and investigation operations.
About the role
A prominent financial services organisation is looking for an experienced Location Investigation Manager to join its operations team in Maharashtra, India. The role focuses on managing location tracing activities to support collections and risk management functions.
The selected candidate will be responsible for overseeing a team of field investigators, ensuring accurate and timely tracing of customer locations, and maintaining compliance with regulatory and internal guidelines throughout the investigation process.
- Lead and supervise location investigation and field tracing teams
- Ensure timely and accurate resolution of location-related cases
- Coordinate with internal stakeholders including collections and credit risk teams
- Maintain records, reports, and compliance documentation related to investigations
- Drive process improvements to enhance efficiency and accuracy of location tracing
This is a field-operations leadership role suited to professionals with prior experience in collections, skip tracing, or field investigation within the banking, financial services, or insurance (BFSI) sector.