Lead I - Product Support
A Product Support Lead I role based in Bengaluru, Karnataka, responsible for leading support operations and ensuring high-quality product assistance to end users.
About the role
This is a Lead I – Product Support position based in Bengaluru, Karnataka. The role is suited for an experienced support professional ready to take on a leadership responsibility within a product-focused environment.
The selected candidate will be expected to oversee day-to-day product support activities, guide team members, and work closely with cross-functional stakeholders to resolve product-related issues efficiently and effectively.
- Lead and coordinate product support operations
- Serve as an escalation point for complex support queries
- Collaborate with product and engineering teams to address recurring issues
- Monitor support metrics and drive continuous improvement
This opportunity is ideal for individuals with a strong background in product support who are looking to grow into a leadership capacity within a dynamic organisation.