Lead I - Product Support
A Product Support Lead role based in Mumbai, Maharashtra, responsible for guiding support operations and ensuring effective resolution of product-related issues.
About the role
This position is for a Lead I – Product Support professional based in Mumbai, Maharashtra. The role sits within a product support function and involves leading day-to-day support activities to maintain high standards of customer and product service delivery.
The successful candidate will be expected to take ownership of support escalations, coordinate with cross-functional teams, and help drive resolution of complex product issues in a timely manner.
Candidates should bring relevant experience in product support or technical support environments, along with demonstrated ability to lead or mentor team members. Strong communication and problem-solving skills are essential for success in this role.
This is an opportunity to contribute meaningfully to a support team in a lead capacity, working within a dynamic environment in one of India's major commercial hubs.