Lead I – BPM
A leading employer in Bengaluru, Karnataka is hiring a Lead I for its Business Process Management (BPM) function. This is an opportunity to take on a senior individual contributor or team-lead role within a structured BPM environment.
About the role
The employer is seeking a Lead I – BPM to join its operations in Bengaluru, Karnataka. This role sits within the Business Process Management vertical and is suited to a professional who has demonstrated the ability to manage processes, guide teams, and drive operational efficiency.
The successful candidate will be expected to oversee day-to-day BPM activities, ensure process adherence, and contribute to continuous improvement initiatives. Working closely with cross-functional stakeholders, the Lead I will play a key role in maintaining quality standards and meeting defined service-level targets.
- Lead and coordinate BPM process activities within the assigned team or unit
- Monitor performance metrics and implement corrective actions where required
- Collaborate with internal stakeholders to streamline workflows and resolve escalations
- Mentor junior team members and support their professional development
This position is based out of Bengaluru and is open to candidates with relevant experience in BPM operations and a proven track record in a lead or senior associate capacity.