Head of Customer Relationship Management
A leading retail brand is seeking an experienced Head of Customer Relationship Management to lead and drive CRM strategy and customer engagement initiatives from its Mumbai base.
About the role
The employer is looking for a senior professional to take on the role of Head of Customer Relationship Management, based in Mumbai, Maharashtra. This is a leadership position focused on building and executing a robust CRM strategy that strengthens customer loyalty and drives long-term engagement.
The ideal candidate will be responsible for overseeing all CRM functions, including customer data management, retention programmes, and personalised communication strategies. The role requires close collaboration with cross-functional teams to ensure a seamless and consistent customer experience across all touchpoints.
- Lead end-to-end CRM strategy and execution
- Drive customer retention and loyalty initiatives
- Manage and analyse customer data to derive actionable insights
- Collaborate with marketing, technology, and operations teams
- Monitor CRM performance metrics and report on key outcomes
Candidates with a strong background in CRM leadership, preferably within the retail sector, and a demonstrated ability to manage large-scale customer engagement programmes are encouraged to apply.