Head of Customer Relationship Management
A leading retail brand is seeking an experienced Head of Customer Relationship Management to lead and drive CRM strategy and customer engagement initiatives from its Mumbai office.
About the role
The employer is looking for a senior professional to take on the role of Head of Customer Relationship Management, based in Mumbai, Maharashtra. This is a leadership position responsible for shaping and executing the organisation's end-to-end CRM strategy.
The successful candidate will oversee customer engagement, loyalty programmes, and data-driven retention initiatives, working cross-functionally to deliver a seamless and personalised customer experience across all touchpoints.
- Lead the CRM function and manage a dedicated team
- Develop and implement customer retention and loyalty strategies
- Leverage customer data and analytics to drive personalised communication
- Collaborate with marketing, technology, and operations teams
This role is well-suited to a results-oriented CRM leader with a strong background in retail or consumer-facing industries, and a proven ability to translate customer insights into impactful business outcomes.