Head of Customer Relationship Management
A leading Indian retail brand is seeking an experienced Head of Customer Relationship Management to lead and drive CRM strategy and operations from its Mumbai base.
About the role
The employer is looking for a senior professional to take on the role of Head of Customer Relationship Management, based in Mumbai, Maharashtra. This is a leadership position within the retail sector, requiring a candidate with a strong background in CRM strategy, customer engagement, and loyalty programme management.
The selected candidate will be responsible for overseeing the end-to-end CRM function, developing data-driven strategies to enhance customer retention, and building long-term relationships with the brand's customer base. The role demands close collaboration with cross-functional teams including marketing, technology, and analytics.
- Lead and manage the CRM team and function
- Develop and execute customer retention and loyalty strategies
- Drive data-driven decision-making across customer touchpoints
- Collaborate with marketing, technology, and analytics teams
This is an opportunity for a results-oriented CRM leader to make a significant impact within one of India's prominent retail organisations. Candidates with proven experience in heading CRM functions at scale are encouraged to apply.