Head of Customer Relationship Management
A leading retail organisation is seeking an experienced Head of Customer Relationship Management to lead and drive CRM strategy and customer engagement initiatives from its Mumbai base.
About the role
A prominent retail brand is looking for a seasoned professional to take on the role of Head of Customer Relationship Management at its Mumbai, Maharashtra office. This is a senior leadership position focused on building and executing a robust CRM strategy that strengthens customer loyalty and drives long-term business growth.
The selected candidate will be responsible for overseeing all aspects of customer relationship management, including the development of engagement programmes, management of customer data and insights, and collaboration with cross-functional teams to deliver a seamless customer experience across all touchpoints.
- Lead the end-to-end CRM strategy and roadmap
- Drive customer retention, loyalty, and lifecycle management initiatives
- Leverage data analytics to generate actionable customer insights
- Collaborate with marketing, technology, and operations teams
- Manage and mentor the CRM team to achieve organisational objectives
This opportunity is well suited to a results-driven leader with a strong background in CRM, customer engagement, or loyalty management within a retail or consumer-facing environment. Candidates with proven experience in scaling CRM functions and working with large customer databases are encouraged to apply.