Guest Service Associate – ibis Thane

ibis Thane has an opening for a Guest Service Associate to join its front-of-house team. The role is based at the hotel's Thane, Maharashtra location and sits at the heart of the guest experience, requiring a candidate who is personable, attentive, and committed to service excellence.

The successful candidate will be responsible for welcoming guests, managing check-in and check-out procedures, handling inquiries and requests, and ensuring every visitor enjoys a smooth and pleasant stay. Coordination with other hotel departments to resolve guest concerns promptly will also form a key part of daily responsibilities.

• Deliver warm, professional guest interactions at all times
• Manage front-desk operations including reservations and billing
• Address and resolve guest feedback efficiently
• Collaborate with housekeeping, F&B, and other hotel teams

This position suits a hospitality professional who thrives in a fast-paced environment and takes pride in creating memorable guest experiences. Candidates with prior experience in hotel front-office operations are encouraged to apply.