Executive, Customer Success

About the Role

We are looking for a motivated and customer-focused Executive, Customer Success to join our growing team in India. In this role, you will serve as the primary point of contact for our clients, ensuring they derive maximum value from our products and services. You will build strong, long-lasting relationships with customers, proactively address their needs, and work cross-functionally with internal teams to deliver an exceptional customer experience. This is an exciting opportunity for a driven professional who is passionate about customer satisfaction and eager to contribute to a fast-paced, high-growth environment.

Key Responsibilities

• Serve as the dedicated point of contact for an assigned portfolio of clients, managing onboarding, adoption, and ongoing engagement throughout the customer lifecycle.
• Develop a deep understanding of each client's business objectives and align our product offerings to help them achieve measurable outcomes.
• Conduct regular check-in calls, business reviews, and product walkthroughs to ensure customers are consistently realizing value from our solutions.
• Monitor customer health metrics, identify at-risk accounts, and implement proactive retention strategies to reduce churn.
• Collaborate closely with Sales, Product, and Technical Support teams to resolve customer issues in a timely and effective manner.
• Gather and document customer feedback, translating insights into actionable recommendations for product and process improvements.
• Drive upsell and cross-sell opportunities by identifying customer needs that align with additional product features or service tiers.
• Maintain accurate and up-to-date records of all customer interactions and account activities within the CRM system.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1–3 years of experience in a customer success, account management, or client servicing role, preferably within a SaaS or technology-driven organization.
• Excellent verbal and written communication skills in English, with the ability to present confidently to stakeholders at various levels.
• Strong problem-solving abilities with a proactive mindset and a genuine passion for delivering outstanding customer experiences.
• Proficiency in CRM tools such as Salesforce, HubSpot, or Zoho, along with working knowledge of MS Office or Google Workspace.
• Demonstrated ability to manage multiple accounts simultaneously while maintaining high attention to detail and meeting deadlines.
• A collaborative team player who can work effectively across departments in a dynamic and fast-moving environment.

Benefits

• Competitive compensation package including performance-based incentives and annual appraisals aligned with market standards.
• Comprehensive health insurance coverage for employees and immediate family members, including medical, dental, and vision benefits.
• Flexible working arrangements with hybrid work options designed to support a healthy work-life balance.
• Continuous learning and professional development opportunities, including access to online courses, certifications, and industry conferences.
• A vibrant and inclusive workplace culture that values diversity, encourages innovation, and celebrates individual as well as team achievements.